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FAQ


Do I need a password to use e-reserves?

E-reserves are located in Canvas. Use your network credentials to access Canvas, and then navigate to the Library Reserves module.

Do the laptops and computer lab computers have the latest version of SPSS/SAS?

Laptops and computers have the latest version for which we have a license. We get the licenses from the Denton campus because of the expense, but we try to stay as current as possible.

Do you loan out chargers for the school-issued laptops?

We have purchased two chargers for each of the last four model laptops issued by the school.

How can I use the campus wireless network to access the Internet?

Wireless access is provided throughout the library. UNTHSC patrons can open a browser and sign in with their UNTHSC network username and password. Visitors must request a guest username and password at the service desk. A photo ID and a signature are required.

How do I change / reset my UNTHSC password?

Go to the UNT Account Management System and follow the prompts to change your password.

May I use one of the library's computers?

UNTHSC students, faculty, and staff members may use the computer lab on Level 2 (Room 225) when it is not reserved for a class. The computers outside of Room 225 are available to UNTHSC patrons at all times. Please keep your ID badge visible to library staff members. Visitors can sign up at the service desk for a two-hour session on one of the designated Health Information Station computers. The labs on Level 4 (Rooms 400 and 410) are dedicated training facilities and are not open for general use.

What do I do if my computer won't connect to the Wi-Fi?

Be sure your wireless network adapter is turned on. Some Windows 7 PCs need a change to their wireless settings. See the helpdesk in LIB-222 or stop by the service desk for assistance.

Where is the IR Computer Helpdesk, and what are its hours?

The helpdesk is located in LIB-202. The full-service hours are Monday - Friday, 8:00 A.M. - 5:00 P.M. Computer help is also available for students until 10:00 p.m., Sunday through Thursday.

Who can help me with the technologies on the third floor?

Support is handled through the helpdesk in LIB-202. See Collaborative Learning Commons for more information about these learning technologies, including links to tutorials and manuals.

Why can’t I access e-journals (full text articles) from off-campus?

If you access e-journals through our website from off-campus you will be asked to log in with your UNTHSC network username and password. You may receive an error message when you try to log in and access an e-journal. We receive the error message too and within 1 business day we will make the needed updates and your journal should be accessible. Please contact the Library Research Services Office at 817-735-2070 if you have questions or need assistance.