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FAQ


How do I get the articles I requested through the document delivery / interlibrary loan service?

Access your document delivery / interlibrary loan account and select "Articles Received" from the main menu under "View Requests." Items that you have waiting will be listed there.

How do I know if my computer can receive articles delivered electronically through the document delivery / interlibrary loan system?

In order to view, download, and print articles, you will need the free Adobe Acrobat Reader installed and configured to work with your browser. 

How long can I borrow materials through interlibrary loan?

The loan length is determined by the lending institution. You can generally expect a minimum two-week loan period. Not all institutions allow renewals.

How much are the fees for document delivery and interlibrary loan?

Fees vary according to patron group. See fees for services for details.

If I request multiple items through document delivery / interlibrary loan, how do I know which requests will be electronically delivered and which ones will not?

You will receive an e-mail notification for each item received. The e-mail message will include information about the delivery method.

What if I forgot my password for document delivery / interlibrary loan?

Click the "Forgot Password?" link in ILLiad and enter your username. A password reset e-mail will be sent to you. Open the e-mail message and click the link to reset your password.

Who should I contact if I have questions about my document delivery or interlibrary loan requests?

Please contact the document delivery / interlibrary loan office by phone at 817-735-2464, or by e-mail at ILLemail@unthsc.edu .

Why do I have to register to request document delivery or interlibrary loan service?

You will be prompted only once to create an account for requesting and receiving articles and other materials. Once you have an account you will be able to place requests quickly and easily from selected databases, track the progress of your current requests, download recent articles received, and review your entire request history.

Why don’t I see all of my older requests when I look at my request history in the document delivery / interlibrary loan system?

We occasionally purge older records from the system.