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FAQ


How can I print double sided?

Usually this will be dependent on the program you are printing from. For most MS Office applications, like Word and PowerPoint, on a PC you will want to check "Printer Properties" from the print screen (where you select the printer). Go to the "Finishing" tab and be sure that 2-sided printing is selected as the style.

On a Mac, use Command + P to call up the print menu. Where "Copies & Pages" is showing, select "Layout." Beside the "Two-Sided" option, be sure you have long-edge binding or short-edge binding selected depending on your preference.

How do I download the Pharos program?

Download the correct Pharos printer driver for your computer (either PC or Mac) and follow the instructions.

How do I print to the Pharos printers?

Printing is usually determined by the application. "File -> Print" or "CTRL + P" on a PC will usually bring up print options. On a Mac, using "Command + P" will usually bring up print options.

How do you print multiple slides of a PowerPoint on one page/side?

On a Mac, hit "Command + P" to bring up printer options. Select "Layout" next to "Copies and Pages." Next to "Pages per Sheet" select the number of slides you want per page. When you choose to print ("File -> Print" or "CTRL + P") on a PC, one of the options usually defaults to "Full Page Slides." Select that option and choose the number of slides you want on one page.

Why are my print jobs not showing in the queue?

Be sure you selected one of the Pharos printers to print to, rather than PDF or a different printer you might have available on your computer. Make sure you entered your EUID in the Pharos popup box. Your EUID is usually your initials plus four numbers. After entering your EUID, be sure you clicked “Print” rather than "Cancel" on the popup box. You also could have entered your EUID incorrectly. 

Why do I have to restart or power on/off my school issued Mac for it to work properly with printers to print my jobs?

Sometimes computers and computer programs have problems that only a restart will fix.

Why doesn't anything happen when I press “Print”?

The current version of Mac has had some issues with Pharos. We recently upgraded to a later version of Pharos which hopefully will resolve these issues. Restarting your Mac may be the best solution to this problem. Other problems that can prevent printing include the computer not being connected to the network.

Why isn’t Pharos compatible with Windows 8.1?

We recently upgraded Pharos to a later version that should work fine with the most recent versions of Windows and Mac.

Why won’t my computer connect to the Pharos printing?

Be sure that your computer is connected to the campus network. You have to use the VPN to connect to our network if you are off-campus.